Frequently Asked Questions

Find answers to common questions about our photography services

Account & Login

1. How do I reset my password?

If you forgot your password, you can reset it by clicking the "Forgot Password" link on the login page. We will send a password reset code to your registered email address.

2. How do I update my account details?

You can update your account details by sending mail to us.

3. How can I delete my account?

If you wish to delete your account, please contact our support team through the contact form on our website. We will guide you through the process.

12. How can I recover my username?

If you forget your username, you can recover it by contacting our live chat support.

16. Can I update my email address?

Yes! To update your email address, Contact our live chat support team.

22. Can I access my account from multiple devices?

Yes! You can access your account from any device. Simply log in with your credentials, and you'll have access to all your account information.

Payments & Pricing

4. How do I check my payment history?

You can't check payment history at this moment. But this feature will be added soon. Note: When you book our service you will get a mail with the payment details.

11. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, Upi, and bank transfers. You can select your preferred payment method at the checkout.

14. How do I update my billing information?

You can change your billing information from our Payment page.

15. What should I do if my payment is declined?

If your payment is declined, please check that your payment details are correct. You can also contact your bank or payment provider for assistance. If the issue persists, contact our support team.

21. What happens if I miss a payment?

If you miss a payment, we will send you a reminder email. You will have 7 days to make the payment before your account is temporarily suspended until the payment is received.

Subscriptions & Services

7. How do I change my subscription plan?

You can't change subscription plan at this time.

13. Can I transfer my subscription to someone else?

Unfortunately, subscriptions are non-transferable. If you'd like to share access, please reach out to our support team to discuss possible solutions.

17. Is there a trial period available?

Yes! We offer a 7-day free trial for new users. You can sign up and try out our service before committing to a subscription plan.

18. How do I cancel my subscription?

You can cancel your subscription by contacting our live chat support team.

19. Do you offer a money-back guarantee?

No.

20. Can I pause my subscription?

Yes! You can pause your subscription for up to 3 months. Simply contact our support team to request a temporary pause in your subscription.

General Questions

5. Is my personal information secure?

Yes! We take your privacy and security very seriously. All your personal information is encrypted and stored securely. For more details, please review our privacy policy.

6. How can I contact customer support?

If you need assistance, you can contact our customer support team via email at jokercreationbuisness@gmail.com or use our live chat feature on the website. We are available 24/7 to help you with any issues.

8. What should I do if I encounter an issue with my booking?

If you face any issues with your booking, please contact our support team immediately. We will look into the matter and assist you in resolving the issue as quickly as possible.

9. Do you offer refunds?

Refunds are available based on our refund policy. If you need a refund, please contact our support team with your request, and we will guide you through the process.

10. How do I unsubscribe from your newsletter?

If you wish to unsubscribe from our newsletter, you can do so by clicking the "Unsubscribe" link at the bottom of any newsletter email we send. Alternatively, you can manage your subscription preferences in your account settings.